Terms of service

Welcome to Cartora. These Terms of Service ("Terms") govern your access to and use of our website, products, and services. By accessing or using our website, you agree to be bound by these Terms. If you do not agree with any part of these Terms, please discontinue using our website.

1. Eligibility

By using our website, you confirm that:

  • You are at least 18 years of age or are using the website under the supervision of a parent or legal guardian.

  • You have the legal capacity to enter into a binding agreement under applicable Indian laws.

  • The information you provide is accurate and up to date.

2. Account Terms

If you create an account with Cartora, you agree to:

  • Provide accurate, complete, and current information.

  • Maintain the confidentiality of your account credentials.

  • Be responsible for all activities conducted through your account.

  • Notify us immediately of any unauthorized use of your account.

We reserve the right to suspend or terminate accounts that violate these Terms or are used for fraudulent or unlawful purposes.

3. Products and Availability

We strive to ensure that all products displayed on our website are accurately described and available.

However:

  • Product availability may change without prior notice.

  • We reserve the right to discontinue any product at any time.

  • Images are for illustrative purposes only. Actual colors and appearance may vary depending on your device or manufacturer's specifications.

4. Product Descriptions

We make every reasonable effort to provide accurate descriptions, specifications, pricing, and images.

However, we do not warrant that:

  • Product descriptions are completely error-free.

  • Images perfectly represent the actual product.

  • All specifications are free from typographical errors.

If you receive a product that materially differs from its description, please contact us at cartorastore.in@gmail.com.

5. Pricing and Payment

All prices displayed on our website are listed in Indian Rupees (INR) unless otherwise specified.

Prices may change without prior notice.

By placing an order, you agree to:

  • Pay the total amount displayed at checkout, including applicable taxes and shipping charges.

  • Use only authorized payment methods.

Payments are securely processed through trusted third-party payment providers. [Cartora] does not store your complete payment card information.

If a pricing error occurs due to technical or human error, we reserve the right to cancel the affected order and issue a full refund.

6. Order Acceptance

Submitting an order does not guarantee acceptance.

We reserve the right to refuse, cancel, or limit any order for reasons including, but not limited to:

  • Product unavailability

  • Pricing errors

  • Payment authorization failure

  • Suspected fraudulent activity

  • Incorrect customer information

  • Violation of these Terms

If your order is cancelled after payment has been received, a refund will be initiated in accordance with our Refund Policy.

7. Shipping and Delivery

We aim to dispatch orders within the estimated timeframe communicated during checkout.

Estimated delivery times are provided for convenience only and are not guaranteed.

Delivery may be affected by factors beyond our control, including:

  • Weather conditions

  • Courier delays

  • Public holidays

  • Government restrictions

  • Remote delivery locations

Risk of loss and ownership of products pass to the customer upon successful delivery.

8. Returns and Refunds

Returns, exchanges, and refunds are governed by our Return & Refund Policy.

Customers are encouraged to review the policy before placing an order.

If you require assistance, please contact cartorastore.in@gmail.com

9. Intellectual Property

All content on this website, including but not limited to:

  • Logos

  • Brand names

  • Graphics

  • Product images

  • Website design

  • Text

  • Icons

  • Videos

Is the property of Cartora or its licensors and is protected under applicable intellectual property laws.

No content may be copied, reproduced, distributed, or used without prior written permission.

10. Prohibited Uses

You agree not to:

  • Use the website for unlawful purposes.

  • Violate any applicable laws or regulations.

  • Attempt unauthorized access to our systems.

  • Upload malicious software or viruses.

  • Interfere with website functionality.

  • Engage in fraudulent transactions.

  • Use automated tools (bots or scrapers) without authorization.

  • Infringe upon others' intellectual property rights.

  • Impersonate another person or entity.

Violation of these Terms may result in immediate suspension or termination of access.

11. Limitation of Liability

To the fullest extent permitted by applicable law, Cartora, its owners, employees, affiliates, and partners shall not be liable for:

  • Indirect, incidental, special, or consequential damages.

  • Loss of profits, revenue, business opportunities, or data.

  • Delays beyond our reasonable control.

  • Service interruptions or technical failures.

  • Errors caused by third-party service providers.

Our total liability arising out of or relating to any order shall not exceed the amount paid by you for the specific product giving rise to the claim, except where liability cannot be limited under applicable law.

12. Indemnification

You agree to indemnify and hold harmless Cartora, its directors, employees, affiliates, and service providers from any claims, liabilities, damages, losses, or expenses arising out of:

  • Your breach of these Terms.

  • Your misuse of the website.

  • Your violation of any applicable law or third-party rights.

13. Privacy

Your use of our website is also governed by our Privacy Policy, which explains how we collect, use, store, and protect your personal information.

By using our website, you acknowledge that you have read and understood our Privacy Policy.

14. Changes to These Terms

We reserve the right to update or modify these Terms at any time.

Revised Terms will become effective upon publication on this website with an updated Effective Date.

Continued use of the website after such changes constitutes your acceptance of the revised Terms.

15. Governing Law and Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India.

Any disputes arising out of or relating to these Terms or your use of the website shall be subject to the exclusive jurisdiction of the competent courts located in Chennai, India, unless otherwise required by applicable law.

16. Contact Information

If you have any questions regarding these Terms of Service, please contact us:

[STORE NAME]

Email: Cartorastore.in@gmail.com

Business Address: 19/44 Somasundaram 1st street Ayanavarm Chennai-23

Customer Support Hours: Monday - Friday

We will make reasonable efforts to respond to your inquiries as promptly as possible.

Thank you for shopping with Cartora. We appreciate your trust and look forward to providing you with a secure, reliable, and enjoyable shopping experience.