Shipping policy

Shipping Policy

Effective Date: [06/07/2026]

At Cartora, we're committed to delivering your order as quickly and safely as possible. This Shipping Policy explains how we process, ship, and deliver your orders.

By placing an order with us, you agree to the terms outlined below.

1. Order Processing

Once your order is successfully placed, it will be reviewed and prepared for shipment.

  • Orders are typically processed within 24 hours.

  • Orders are processed during our regular business days, excluding weekends and public holidays.

  • During peak seasons, sales events, or holidays, processing times may be slightly longer.

If we experience any unexpected delays, we'll notify you via the email address provided with your order.

2. Shipping Methods

We work with trusted shipping and logistics partners to ensure your order reaches you safely.

Available shipping options may include:

  • Standard Shipping

  • Express Shipping (where available)

  • Priority Shipping (if offered)

The shipping methods available for your order will be displayed during checkout based on your delivery location.

3. Delivery Timeframes

Estimated delivery times begin after your order has been processed.

Typical delivery estimates are:

  • Standard Shipping: [7-14 days]

  • Express Shipping: [4-5 days]

  • Remote or Rural Areas: Delivery times may vary.

Please note that these are estimated delivery times and are not guaranteed.

4. Shipping Costs

Shipping charges are calculated during checkout based on your order value, shipping method, and delivery location.

Examples:

  • Standard Shipping: [70]

  • Express Shipping: [99]

  • Free Shipping: Available on orders above 1499/- (if applicable)

Any applicable shipping charges will be clearly displayed before you complete your purchase.

5. Order Tracking

Once your order has been shipped, you will receive a confirmation email containing:

  • Your tracking number

  • Courier partner details

  • A tracking link (where available)

Tracking information will become active after your order has been dispatched.

6. Delivery Issues and Delays

While we strive to deliver every order on time, delays may occasionally occur due to circumstances beyond our control, including:

  • Severe weather conditions

  • Public holidays

  • Natural disasters

  • Courier or logistics disruptions

  • Customs clearance (for international orders)

  • Incorrect or incomplete shipping information provided by the customer

If your order is significantly delayed, please contact us at cartorastore.in@gmail.com, and we'll do our best to assist you.

7. Incorrect Shipping Information

Please ensure that your shipping address and contact details are accurate before placing your order.

Cartora is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.

If you notice an error after placing your order, please contact us immediately. We'll make every effort to update your information before your order is shipped.

8. Lost or Missing Packages

If your tracking information indicates that your package has been delivered but you have not received it, we recommend that you:

  • Check with household members or neighbors.

  • Contact your local courier office.

  • Verify the shipping address provided at checkout.

If you still cannot locate your package, please contact us at cartorastore.in@gmail.com, and we'll work with the shipping carrier to investigate the issue.

9. Damaged Packages

If your order arrives damaged, please contact us within 7 days of receiving your package.

To help us resolve the issue quickly, please provide:

  • Your order number

  • Photos of the damaged packaging

  • Photos of the damaged product

We'll review your request promptly and arrange a replacement, exchange, or refund where applicable.

10. Multiple Shipments

If your order contains multiple items, they may be shipped separately depending on product availability or warehouse location.

If this occurs, you'll receive separate tracking information for each shipment where applicable.

11. Contact Us

If you have any questions regarding shipping, delivery, or your order status, please contact us:

Cartora

Email: Cartorastore.in@gmail.com

Customer Support Hours: Monday-Friday

We're always happy to help and will do our best to ensure your shopping experience is smooth and hassle-free.

Thank you for shopping with Cartora. We appreciate your trust and look forward to delivering your order with care.