Refund policy

Return & Refund Policy

At Cartora, customer satisfaction is our top priority. We want you to shop with confidence, knowing that we're here to help if something isn't quite right. Please read our Return & Refund Policy below to understand how returns, exchanges, and refunds are handled.

Return Eligibility

To be eligible for a return, your item must:

Be returned within 7 days of delivery.
Be unused, unworn, and in its original condition.
Include all original packaging, tags, manuals, and accessories (if applicable).
Be accompanied by proof of purchase or your order confirmation.

Items that do not meet these conditions may not be eligible for a return.

Return Process

To initiate a return, please contact our support team at cartorastore.in@gmail.com with your order number and the reason for your return. If your request is approved, we'll provide you with detailed return instructions.

Please do not send items back without receiving a return authorization, as this may delay the processing of your request.

Refunds

Once we receive and inspect your returned item, we'll notify you of the status of your refund.

If approved, your refund will be processed to your original payment method within 5-6 business days. Depending on your bank or payment provider, it may take additional time for the funds to appear in your account.

If your refund has not been received after this period, please contact your financial institution first, then reach out to us if you need further assistance.

Exchanges

If you received the wrong item or a defective product, or would like to exchange an eligible item, please contact us at cartorastore.in@gmail.com within [7 days] of receiving your order.

Exchanges are subject to product availability. If the requested replacement is unavailable, we may offer a refund or store credit, depending on the situation.

Damaged or Defective Items

If your order arrives damaged, defective, or incorrect, please contact us within [3 days] of delivery.

To help us resolve the issue quickly, please include:

Your order number
A brief description of the issue
Clear photos or videos showing the damage or defect

We'll review your request promptly and arrange a replacement, exchange, or full refund where appropriate.

Non-Returnable Items

The following items cannot be returned unless they arrive damaged or defective:

Personalized or custom-made products
Gift cards
Clearance or final sale items
Perishable goods (if applicable)
Health, hygiene, or personal care products that have been opened or used
Digital products or downloadable content (if applicable)

Return Shipping Costs

If the return is due to a damaged, defective, incorrect, or faulty item, Cartora will cover the return shipping costs.

For returns due to a change of mind or other customer-related reasons, the customer is responsible for the return shipping costs unless otherwise stated during a promotional offer.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned items.